Frequently Asked Questions
Everything you need to know about our Scandinavian-inspired home collections and services.
Where do you ship to and what are the delivery costs?
We offer international shipping to most countries. Shipping costs are calculated at checkout based on the weight of the items and the destination. Large furniture pieces may require specialized freight handling.
How should I care for my ceramic and stone products?
Most of our vases are hand-glazed and unique. While many are water-resistant, we recommend using a liner for fresh flowers or placing the item on a protective surface to prevent condensation from affecting delicate furniture.
What is your return policy for home decor and furniture?
We offer a 14-day return period from the date of delivery. Items must be returned in their original packaging and in unused condition. Please note that return shipping costs are the responsibility of the customer.
Are your products handmade?
Yes, many of our products are finished by hand to ensure a tactile, high-quality finish. This means small variations in texture and color may occur, making each 101 COPENHAGEN piece unique.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer trade discounts for interior designers?
We do offer a dedicated trade program for architects, interior designers, and commercial developers. Please contact our professional services team with your business credentials to apply for a trade account.